Blog
What’s the Real Cost of Training?
Will the person still be here next month? I want you to think about the real cost of training a water tech. Has it really sunk in? I’ve had years of experience with water damage. I’ve trained a lot of water techs. I’ve had a lot of workers quit. When that happens,...
Restoration Tech Tips: Pro2 VS Ricoh Theta V
https://www.youtube.com/watch?v=7kuaONotl9o What is happening interwebs? Andy McCabe of Claims Delegates. I recently got a question on my YouTube feed. I thought I'd answer it right here. The other day I did a Matterport scan of a property and there was a couple...
The Cost incurred method: get paid
Managed Repair Programs versus Google Adwords – FNOL costs
The TPA Trade-off: First Notice of Loss (FNOL) [In order to remain strong and viable into the next version of the restoration industry, contractors must change their mindsets and approach to the market. The RESTORATION2.0 Movement advocates changes to six main areas...
Why Pay For Insurance Claim Advice?
I went on a little rant tonight. After re-reading what I wrote in an email to a prospective client, I decided this might have some value to ya'll. So here goes. We've had a major ice storm roll through and there are tens of thousands of homes with water damage. I've...
Restoration Capacity and CAT Events
Insurance Repairs (Restoration) is a capacity business. What I mean is that, in order to thrive one must be able to increase capacity quickly when demand increases dramatically. Major weather events like hurricanes, tornadoes and SEVEN FEET OF SNOW tend to quickly...
Uninvited
Uninvited I was recently asked to speak at a regional claims conference. Two days later, I was uninvited. The reason? I’m have an adjuster’s license. At first I wasn’t really bothered by it. I’m a busy guy. I wasn’t overly excited about paying for a plane ticket,...
Ultimate Xactimate Opening Statement
The Xactimate Opening Statement is one of the most overlooked and under-utilized tools in the Restoration estimator's tool box. Buy it now here: https://gum.co/XactimateOS The opening statement is your first best opportunity to introduce your client to the claims...
8 Basic Insurance Policy and Claims Guidelines For Happy Customers
The insurance claims world is a dangerous place for amateurs. “Beginning in the 1990s…insurance companies reconsidered [their] understanding of the claims process. The insight was simple. An insurance company’s greatest expense is what it pays out in claims. If it...
Adjusters Are NOT Responsible
Adjusters are not responsible for the final work product.They never have been.Here is an excerpt from a recent Clarity.fm call I had with a client. The adjuster with Mercury insurance underbid his repairs by at least $10,000. Mercury insurance also made him move...