Blog

Why Pay For Insurance Claim Advice?

Why Pay For Insurance Claim Advice?

I went on a little rant tonight.  After re-reading what I wrote in an email to a prospective client, I decided this might have some value to ya'll. So here goes. We've had a major ice storm roll through and there are tens of thousands of homes with water damage.  I've...

Restoration Capacity and CAT Events

Restoration Capacity and CAT Events

Insurance Repairs (Restoration) is a capacity business. What I mean is that, in order to thrive one must be able to increase capacity quickly when demand increases dramatically. Major weather events like hurricanes, tornadoes and SEVEN FEET OF SNOW tend to quickly...

Uninvited

Uninvited

Uninvited I was recently asked to speak at a regional claims conference.  Two days later, I was uninvited. The reason? I’m have an adjuster’s license. At first I wasn’t really bothered by it.  I’m a busy guy. I wasn’t overly excited about paying for a plane ticket,...

Ultimate Xactimate Opening Statement

Ultimate Xactimate Opening Statement

The Xactimate Opening Statement is one of the most overlooked and under-utilized tools in the Restoration estimator's tool box. Buy it now here: https://gum.co/XactimateOS The opening statement is your first best opportunity to introduce your client to the claims...

Adjusters Are NOT Responsible

Adjusters Are NOT Responsible

Adjusters are not responsible for the final work product.They never have been.Here is an excerpt from a recent Clarity.fm call I had with a client.  The adjuster with Mercury insurance underbid his repairs by at least $10,000.  Mercury insurance also made him move...

Organizational Culture Determines Organizational Success

Organizational Culture Determines Organizational Success

“We are creating an industry which is creating jobs that are less and less appealing to the potential employees in the job market.” ~Thomas Underbrink Last month I had the pleasure of attending the Oregon Casualty Adjusters Association annual symposium.  It had...

Why You Should ALWAYS Bill Your Client FIRST

Why You Should ALWAYS Bill Your Client FIRST

Bill Your Client It sounds simple, elementary even.  What business expects to get paid without billing their client?Restoration guys, that’s who.I had a conversation with a client of mine yesterday regarding a couple outstanding mitigation invoices.  He asked if I...

NEVER Ask Your Adjuster For Permission on Your Claim

NEVER Ask Your Adjuster For Permission on Your Claim

Adjusters aren't in a position to determine scope.Too many times, I've seen insureds give away their negotiating leverage by asking their insurance adjuster for permission.Adjusters aren't in a position to determine scope.  They aren't in a position to determine...