In a world where it feels as if everything is out of control, we must step back and consider what it is that we CAN control. While cost controls are a given, most “restoration” contractors have forgotten what a contractor does: sets the price.
Double digit inflation combined with global turmoil have put more upward pressure on pricing than most of us have seen in our lifetimes. Protecting profits must be our #1 priority.
With so much OUT of our control, we must exert control where we CAN. Pricing is our RIGHT and now is the time to exercise it.
Xactimate has never included business profit in any line item
The amount of overhead and profit is left up to YOU TO DECIDE
Adjusters claim that profit is included, but this is FALSE
Job-related overhead should be added as a SEPARATE LINE ITEM
Residental supervision is NOT INCLUDED in any line item
It is ON YOU to make sure the business turns a profit
Getting paid the ethical way, fast and in-full. Where do some contractors fall down and make mistakes?
Why insurance companies don’t like to pay for profit. A little history of what happened in the industry. We (contractors) laid an unethical foundation.
Should OMP be negotiable? Why are you entitled to your OMP? How to stand up for your rights and what you charge. Who is your actual client?
Bulk pricing/invoicing. What is it? Does it work? Should I use it?
Advocating for flat rate pricing. How to make them take you seriously. Documentation gets paid. You need a system, like The 24 Hour Tech.
Being a better sales person. Soft sell vs. hard sell. What’s happening with deductibles? The need to remind property owners. Skin in the game and cash flow issues. Getting property owners on your side. What are they in for? How big will their final invoice be?
The need for a clean contract. Have you read your fine print? Don’t give up your power. Don’t use boiler-plate contracts. You don’t need to feel guilty about charging your worth.
Don’t be a Hyundai. What does that mean? The insurance company wants that. Do you?
TPAs are Necessary? We’re all in business to make money. Here’s an alternate opinion.
Insurance Profit Game. We’re certainly not getting the money. The insured isn’t getting the money. Who’s getting the money?
Making the case that CONTRACTORS are the enemy. We know this is ridiculous, but the insurance company paints this picture.
How much money do you need? You should know how much you have spent on a job. You need to make at least that much. Everything else is profit. What if you don’t know? The insurance company knows…
Having bad intentions from the start. This leads to difficult discussions later on. Be honest from the start. Trust us.
Power Question FREE DOWNLOAD. Put the adjustor in his or her place. Tell your client EXACTLY what they will say. Arm them with the right answers.
TOO MUCH TO COVER! Seriously. There’s a ton of golden nuggets in this one.
Ask your insurance company THESE QUESTIONS to get PAID IN FULL, before things get ugly. Request the answers via email so you have documentation for later (especially if this goes to trial!)
Is my claim covered? This seems like a very simple question. If we lived in a perfect world, it would be. You would hope that the answer is “YES!” and you could get down to business. Unfortunately, the answer is usually “Maybe” and leads to an entirely different set of questions. Basically, you want to determine if the insurance company wants to make you whole, or just cover their butts and continue to make money.
What if my loss exceeds my policy limits? Here’s where the picture starts to become more clear. Is the insurance company going to do right by me? Who knows? It could happen.
Are there exclusions in my policy which apply to this claim? Welcome to the insurance game. Unfortunately, they wrote the play book. If there is a legal way for them to wriggle out of paying you, they will likely take it. Find the possible loop-holes now and save yourself a nasty surprise later.
Will my insurance company pay all the necessary costs I incur to put my home back the way it was? Sometimes, a company will pay only the bare minimum. Your house might have had wall-to-wall, plush carpet. Will the restore include this?
Can I choose the contractor to perform the needed repairs to my home? (If not, why?) Crooked insurance companies have led to the rise of “pet contractors.” These mercenaries will do exactly what the insurance company asks them. They will use substandard, cheap materials. They will cut costs by cutting corners. The only way to protect yourself is to hire your own contractor. This is the option we recommend. If you need a recommendation for a reputable contractor, we suggest a member of the Restoration Rebels group.
Is there anything you can tell me that will help to settle this claim? Every insurance company has a quirk or two. We want to dot the i’s and cross the t’s. It is better to jump through the required hoops and get paid in full. You don’t want your claim hung up on a simple form.
When can I expect the first check (how much will it be?) and when will the remaining checks be issued? Like lottery winnings, sometimes a claim is paid out a little at a time. This can be good to get a contractor to work faster. He or she needs to buy equipment and hire a crew. This is a whole lot easier with a little money to grease the wheels.
What if the total of all of the checks is not enough to complete repairs? This is a trick the insurance company might pull on you. They might send a hefty advance and then not follow through with the remaining payments. Keep a running total of what you have received and what you have left to go.
Are you authorized to settle my claim? (Obtain a name, title, phone number, and email of the person that is authorized). Do you know that old trick a used car salesman uses? “I have to go speak to my manager.” Don’t let this happen to you! Make sure you are getting answers from the manager. Full stop.
Take your power back! Download a copy of these questions as a PDF.