Blog

Organizational Culture Determines Organizational Success

Organizational Culture Determines Organizational Success

“We are creating an industry which is creating jobs that are less and less appealing to the potential employees in the job market.” ~Thomas Underbrink Last month I had the pleasure of attending the Oregon Casualty Adjusters Association annual symposium.  It had...

Why You Should ALWAYS Bill Your Client FIRST

Why You Should ALWAYS Bill Your Client FIRST

Bill Your Client It sounds simple, elementary even.  What business expects to get paid without billing their client?Restoration guys, that’s who.I had a conversation with a client of mine yesterday regarding a couple outstanding mitigation invoices.  He asked if I...

NEVER Ask Your Adjuster For Permission on Your Claim

NEVER Ask Your Adjuster For Permission on Your Claim

Adjusters aren't in a position to determine scope.Too many times, I've seen insureds give away their negotiating leverage by asking their insurance adjuster for permission.Adjusters aren't in a position to determine scope.  They aren't in a position to determine...

What is Depreciation and Why Should I Care?

What is Depreciation and Why Should I Care?

I thought I'd record a short video to share my take on depreciation.I had several hours of driving to do and decided to at least get some thoughts out there.Depreciation, in short, is the difference between ACV and RCV of your property - whether that be your house,...

State Farm Rejected Mold Claim

State Farm Rejected Mold Claim

Claim Doctor Q&A: State Far Denies Mold ClaimOften I get questions about denied claims. Too often it is too late for me to provide any meaningful assistance.  The moral of this Q&A is: Don't delay in getting professional help.  The longer you wait, the worse...

Scoping for Xactimate

Scoping for Xactimate

Every loss scope has three main components: plenty of photos, a legible sketch and a detailed room-by-room scope.  Today we’re going to talk about room scoping.First, some history.I’ve been “writing” insurance scopes for nearly 20 years.  For the first few years,...

Ten Thousand Percent Return

Ten Thousand Percent Return

When was the last time you received a 10,000% return on an investment?  Sounds unreal doesn’t it? Did you know that is exactly what you get when you let Claims Delegates write your Xactimate estimates?  Go ahead and do the math: a ONE PERCENT fee means that for every...

Who Controls Your Xactimate Estimates?

Who Controls Your Xactimate Estimates?

Does the IRS do your taxes?No? Of course not.Then why do we feel compelled to let the insurance company settle our claims?I've talked about this a lot before, so I'll try not to repeat myself here.  I just wanted to put something out that was on my mind.Xactimate is a...