Blog
Restoration Capacity and CAT Events
Insurance Repairs (Restoration) is a capacity business. What I mean is that, in order to thrive one must be able to increase capacity quickly when demand increases dramatically. Major weather events like hurricanes, tornadoes and SEVEN FEET OF SNOW tend to quickly...
Uninvited
Uninvited I was recently asked to speak at a regional claims conference. Two days later, I was uninvited. The reason? I’m have an adjuster’s license. At first I wasn’t really bothered by it. I’m a busy guy. I wasn’t overly excited about paying for a plane ticket,...
Ultimate Xactimate Opening Statement
The Xactimate Opening Statement is one of the most overlooked and under-utilized tools in the Restoration estimator's tool box. Buy it now here: https://gum.co/XactimateOS The opening statement is your first best opportunity to introduce your client to the claims...
8 Basic Insurance Policy and Claims Guidelines For Happy Customers
The insurance claims world is a dangerous place for amateurs. “Beginning in the 1990s…insurance companies reconsidered [their] understanding of the claims process. The insight was simple. An insurance company’s greatest expense is what it pays out in claims. If it...
Adjusters Are NOT Responsible
Adjusters are not responsible for the final work product.They never have been.Here is an excerpt from a recent Clarity.fm call I had with a client. The adjuster with Mercury insurance underbid his repairs by at least $10,000. Mercury insurance also made him move...
Organizational Culture Determines Organizational Success
“We are creating an industry which is creating jobs that are less and less appealing to the potential employees in the job market.” ~Thomas Underbrink Last month I had the pleasure of attending the Oregon Casualty Adjusters Association annual symposium. It had...
Why You Should ALWAYS Bill Your Client FIRST
Bill Your Client It sounds simple, elementary even. What business expects to get paid without billing their client?Restoration guys, that’s who.I had a conversation with a client of mine yesterday regarding a couple outstanding mitigation invoices. He asked if I...
NEVER Ask Your Adjuster For Permission on Your Claim
Adjusters aren't in a position to determine scope.Too many times, I've seen insureds give away their negotiating leverage by asking their insurance adjuster for permission.Adjusters aren't in a position to determine scope. They aren't in a position to determine...
How To Get Xactimate Estimates Written by Claims Delegates
"How does it work?" I recently received an email from a new client asking how Claims Delegates "worked". She asked several really great questions, and I thought I'd answer them for ya'll. In reality I'm being lazy, because these are actually very common questions...
What is Depreciation and Why Should I Care?
I thought I'd record a short video to share my take on depreciation.I had several hours of driving to do and decided to at least get some thoughts out there.Depreciation, in short, is the difference between ACV and RCV of your property - whether that be your house,...